Refund policy

 

In the event that you receive a damaged or expired product, we have a return and replacement policy in place to ensure that you are satisfied with your purchase. Please carefully read the following policy before making a return:

• Damaged or expired products can be returned or replaced within 7 days of receiving the product.
• To be eligible for a return or replacement, the product must be unused and in the same condition as it was received.
• Notification of the damaged or expired product must be made within 7 days of receiving the product. Notification can be made by contacting us via email or phone.
• Proof of purchase (receipt or order confirmation) must be provided when making a return.
• If the return is approved, we will arrange for the product to be collected and replaced or refunded within a reasonable time frame.
• If a replacement product is unavailable, we will offer an exchange for a product of equal value or a full refund.
• We reserve the right to refuse a return or replacement if the product has been used or the damage was caused by misuse or mishandling.
  
• Refunds are processed within 1–2 business days after we receive the returned item and it clears our quality check

Please note that the return and replacement policy only applies to damaged or expired products. We do not accept returns or replacements for products that are no longer wanted or needed.

We appreciate your cooperation and understanding. If you have any further questions or concerns, please do not hesitate to contact us.

In order to request for return you can email us at : online.homedaletea@gmail.com